Customer Terms of Service

Yamjoy provides technology that enables customers to discover restaurants, place food orders, arrange delivery and receive order updates. Restaurants remain responsible for preparing food safely and accurately, while independent delivery partners are responsible for collection and delivery of accepted orders.

Customers must provide accurate contact and delivery information, use lawful payment methods and treat restaurant staff and delivery partners respectfully. Prices, delivery charges, minimum order values, preparation times and availability are shown before an order is submitted and may vary by restaurant or location.

An order becomes active when it is successfully placed in the platform. A restaurant may reject an order when an item is unavailable, the restaurant cannot fulfil it safely, or operational conditions prevent fulfilment. Yamjoy may suspend accounts used for fraud, abuse, unsafe conduct or repeated misuse of the platform.

Privacy Notice

Yamjoy processes information needed to operate the service, including account and contact details, delivery addresses, order history, payment status, device information, support communications and, when a delivery is active, location information relevant to fulfilment.

Information is used to authenticate users, process and fulfil orders, prevent fraud, provide customer support, improve service reliability, meet legal obligations and communicate material service updates. Access is limited according to role: a restaurant receives information needed to prepare an order, and an assigned delivery partner receives information needed to complete delivery.

Yamjoy applies reasonable technical and organisational safeguards and keeps personal data only for as long as necessary for service, security, accounting, dispute-resolution and legal requirements. Requests concerning access, correction or deletion can be sent to the support email shown in the app, subject to any lawful retention obligations.

Delivery, Cancellation and Refund Policy

Estimated delivery times are estimates, not guarantees, because preparation time, traffic, weather, restaurant workload and delivery-partner availability can change. Customers should remain reachable at the contact number provided and ensure the delivery location is safe and accessible.

Orders may be cancelled through the app while they are still in the initial placed stage. Once a restaurant has started fulfilment, cancellation may require support review because food may already have been prepared and costs incurred. If an order is not delivered, is materially incomplete, or arrives with a substantiated fulfilment issue, Yamjoy will review the order record and applicable evidence before determining the appropriate refund, replacement or account adjustment.

Approved refunds are returned through the available payment route or another lawful method supported by the platform. Bank, card or mobile-money processing times may be controlled by the relevant payment provider.

Merchant Partner Terms

Merchant partners must maintain accurate menus, lawful prices, operating hours and product availability; prepare food in compliance with applicable food-safety and licensing requirements; use secure packaging; and update order status promptly. Merchants must not misuse customer information or contact customers for unrelated marketing without a lawful basis.

Yamjoy may review documents, service quality, cancellation rates, safety incidents and customer complaints. Access may be restricted or suspended where continued operation creates safety, fraud, compliance or material service-quality risk.

Delivery Partner Terms

Delivery partners must provide accurate onboarding information, maintain any licences, insurance or vehicle documents required by applicable law, transport orders safely, protect customer information and follow reasonable pickup and delivery instructions. Location sharing is used during active delivery work to support dispatch, tracking and safety.

Delivery partners must not tamper with orders, demand unauthorised payments, harass users, operate unsafely or allow another person to use their account. Serious safety, fraud or identity concerns may result in immediate restriction while the matter is reviewed.

Safety and Community Standards

Yamjoy expects respectful, non-discriminatory and lawful conduct. Threats, harassment, violence, fraud, deliberate property damage, unsafe driving, food tampering and misuse of personal information are prohibited. Emergency situations should be directed to the appropriate local emergency service; platform support is not a substitute for emergency assistance.