Help when you need it.
Find the right support route for orders, payments, your account, restaurant operations, courier support, privacy or general enquiries.
Using the correct support route helps us handle your request more efficiently.
How can we help?
Select the area that best matches your request.
Customer app
Account access, app use, addresses and ordering.
Customer help → 02Delivery
Delivery guidance, handover, delays and fulfilment questions.
Delivery policy → 03Payments & refunds
Refund reviews, payment status and transaction-related questions.
Refund policy → 04Restaurant partners
Onboarding, merchant operations, menus and partner access.
Merchant support → 05Courier partners
Courier onboarding, access and delivery-operation questions.
Courier support → 06Privacy & data
Access, correction, deletion and other personal-data requests.
Privacy information →Chat with the Yamjoy support team.
For the fastest general support route, start a WhatsApp conversation with our support line.
Frequently asked questions.
Where do I place a customer order?
Customer ordering is available through the Yamjoy mobile app. Visit the Customer App page for current download availability.
How do I report a delivery problem?
Use WhatsApp support or email support@yamjoy.com and include the order reference and a short description of the issue.
How do I request a refund?
Contact support with the order details. Refund eligibility and processing are handled according to the Refund & Cancellation Policy.
How do I join Yamjoy as a restaurant?
Open the Partners page and choose Become a merchant to begin the onboarding process.
How do I contact Yamjoy about privacy?
Privacy and personal-data requests can be sent to dpo@yamjoy.com. General legal enquiries can be sent to legal@yamjoy.com.